Jura coffee machine repairs

There are 2 fully certified Jura workshops in South Africa. One in Cape Town and one in Johannesburg, we use these workshops to service Jura coffee machines.

Inclusive service for dedicated clients

As an extension of our service to Jura owners who purchase coffee from us, we offer a collection and delivery service to these workshops and include a swap out machine. Of course, Our valuable clients appreciate the effort we make sourcing and fresh roasted quality coffee. Consequently, these clients are regularly on our delivery route. Freshness of roast and quality is a primary driver for us and them.

Other Jura owners

If you are a Jura owner that has elected use of coffee that is not ours, there are a few issues with us extending this service to you:

  1. As we are do not regularly deliver to you, your offices are not on a regular route. To add you into our route requires more time, and more petrol and more wear and tear on our delivery vehicle.
  2. If we do collect your machine, and then we lend you a machine while yours is at one of the workshops, you would use a coffee whose quality we have no control over. Therefore, all damage to the machine or extra deterioration of the machine due to the use of this coffee we cannot factor into the machine cost. In the past, this has resulted in machines being damaged beyond economic recovery.
  3. In addition, we have no control over the charges that workshop charges. However, we have learnt that even getting quotes for repairs is a rough estimate, with repairs sometimes costing almost double to what was quoted. We can only charge what we are charged.

However, if you would still like to use our service, then we will either come out and assess the problem for a standard call-out fee. If you want us to take the machine to the workshop on your behalf, we can provide a swap out machine.

There are two options:
  1. Collection of your machine, taking it to the workshop and returning it once the work has been done, OR
  2. Collection and return with a swap out machine. With the swap out machine, we provide 1 kg of coffee (you must use our coffee in the swap out machine).

For both options, we will charge you what the workshop charges us plus R450 inclusive of VAT for option 1 or R875 inclusive of VAT for option 2. The workshop is a paper-based workshop.

Typical Costs

From experience, we have learnt that quotes are more like rough estimates, so we do not quote. However, as a guideline see the Typical typical charges handed down to us by the workshop (excluding collection and delivery):

  • standard service for the Jura:
    • Domestic Range – from R980 exclusive of VAT
    • Professional Range (W, X, Z and Giga series) – from R1,300 exclusive of VAT
  • grinder replacement from R3300 exclusive of VAT
  • drainage valve replacement from R350 exclusive of VAT
  • insect removal from R980 exclusive of VAT