Q: How do I order from you
A: To order from us is as easy as clicking on Order, no need for completing and order form or equivalent. The online order form will ask you all the questions, allow you to get a quote, and allow you to order
Q: What are your delivery hours or times?
A: We typically deliver between 09:00 and 16:30, however can make special arrangements.For Cape Town we typically deliver Thurs after 09:30, Friday and Monday orders from Tuesday afternoon (Parow-Durbanville) and the rest of Cape Town will be on Wednesday. Then orders from Tuesday to Wednesday are delivered Thurs afternoon and Friday morning. We roast the morning of Tuesday and Thursday at the moment in Cape Town, this may change as volumes increase.
At the moment for Johannesburg there is not exact rule, but we prefer to roast on the Friday, send up over the weekend, our agent then has the coffee typically bu Tuesday morning, and distributes during the week. We can also courier to you directly the means that you will normally get delivery in 2 business days, but it does cost R70.00 minimum
Q: What types of online payment do you accept?
A: We have outsourced our online payment ot PayFast. The support a wide range of payment options, and you can select the type of payment you want to use on first our order site and then when you pay. At the moment PayFast accept the Instant EFT from ABSA, First National, Standard and Nedbank. They also accept Major Credit cards, UKash and a PayFast Voucher. Once you order using PayFast they keep the money in escrow for at least 48 hours to ensure that we deliver to you.