Deliveries

Delivery times depend on the area and the time at which an order is placed. As a rule, Quaffee will at all times aim to use the method with the lowest carbon foot print available, to deliver items. This means that there may be a small delay, but we believe if we all do something, no matter how small, we can reduce emissions. Please note that we do not deliver outside of South Africa.

Regular clients are added to our tracking system, which will warn them when they may be running low on coffee, using our internal calculations.

Below is a table of a guidelines of delivery areas and anticipated delays. Equipment refers to anything other than coffee, like machines, coffeemakers, grinders, cleaning materials etc. .

Our delivery schedules for the following day are closed no later than 15:30 with our closing time being 16.30.

Notes:

* Courier delivery is typically 2 working days after dispatch for major centers, excluding Durban, which is typically 3 working days.
# Postage delivery is subject to the postal services of South Africa.
We have only basic insurance on the parcels that are dispatched.

Delivery Costs

Delivery fees are charged at a cost recovery point.

Free Delivery for:

  • Cape Town and other major regions of South Africa, all orders about R300 we waiver the delivery fee
  • Orders over R1,000.00 to all other South African centres (otherwise delivery fee is R150 for regional areas).

Delivery Schedule

That said below is a table of a guideline of delivery areas and anticipated delays. Equipment is anything that is not coffee, like machines, makers, grinders, cleaning materials etc…

We consider the end of a day 16:30. Our delivery schedules for the next day are closed no later than 15:30.

Area Ordered Delivery/Dispatch Day Exceptions
Cape Town:
All areas besides below
Thurs 8am – Fri 1pm Monday

see below

Fri 1pm – Tue 12pm Wednesday
Tue 12pm – Wed 5pm Thursday
Cape Town:
Tokai to Noordehoek
Wed 12pm – Mon 12pm Tuesday
Mon 12pm – Wed 12pm Thursday
Cape Town:
Century City to Paarl
Thur 12pm – Mon 12pm Tuesday
Mon 12pm – Thur 12pm Friday
Stellenbosch / Somerset West. Wed 12pm – Fri 1pm Monday (if not busy)
Fri 1pm – Wed 12 pm Thursday (if not busy)
Courier:
(Western Cape)
Workday before 12pm Same workday*

see below

Workday after 12pm Next workday*
Courier:*
(Rest South Africa)
Before 12pm Same workday except Thurs when it is dispatched Fri
After 12pm Next workday except Wed when it is dispatched Fri
Postage# Any workday Next workday Note: only on request and for PO Boxes

Please note that we will pre-warn regular clients who are added to our tracking system, that they may be running low using our internal calculations.

Exceptions:

  • For larger Cape Town Area:
    • If an order has non coffee items which are not in stock, then the day the stock arrives is the ordered day, and so the delivery day is allocated as per normal.
    • If deliveries for a sooner day have fewer than 5 deliveries we will attempt to deliver sooner.
  • For Stellenbosch/Somerset West if there are no deliveries on the allocated day, we will courier the items.
  • If courier has not come yet and there is stock.
  • If an order has non coffee items which are not in stock, then the day the stock arrives is the ordered day, and so the delivery day is allocated as per normal.

Exchange / Returns

Policy

delivery, return

Coffee: As far as coffee is concerned, we guaranty to replace your coffee free of charge if you are unhappy with anything, or it is not to your liking. If after replacement or change to an alternative you are still unhappy we will refund your money, as long as you can prove you have not drunk it all.

Equipment: Any equipment that you install yourself (we like to install and setup the Jura machines) that you find to be faulty after you Contact Us, and we have not been able to assist, we will replace these goods. The goods need to be returned in the original packaging and condition as they where when you received them.

How To Return an Item

Items must be returned in their original packaging, in the original condition and with all booklets, guarantees and product tags if they are attached, within 7 days of delivery. When returning any item please include a covering note, so we can process your return more efficiently. The note should state why it is being returned and whether you want an exchange or a refund. In this note you should also include your order or invoice number, or a copy of the original invoice, so that we can track your order on the system. If an item is returned without a covering note, then, if we are able to trace your order on the system, we shall contact you by phone or email to ascertain the reason for the return.

Please also notice the section below on fees, with regards to returns.

Other noteworthy policies

Freshness rules: We will not sell any coffee older than 8 days from roast.

Working hours: Monday to Friday 08:30 to 16:30.

Go Green: Wheresoever possible we explore a greener method to do whatever we do. If we have a choice between a greener alternative, we will select that alternative. The only exception is if the cost to do so is prohibitive, and goes against any other policy we have, like for example freshness.

Local is Lekker: Wherever we can we will use local companies for work and materials required.

Stock levels: We normally have most stuff on the website in stock, in Cape Town, and most of it in Johannesburg, if not we will notify you, and provide and estimate in stock date.

Fees

Credit Card fees

Under the new consumer protection act, April 2011, there is mention to the fact that consumers should not be expected to pay for banking and credit card charges. Quaffee has always listed the price differences online, so that you the consumer can make the choice of paying via credit card or not.

We will continue to list these as different charges since we believe those consumers that are prepared to pay in real value, rather than on credit should be recognized and hence pay our standard pricing. The only way we would ever remove these credit card charges is if we increase our prices across the board to facilitate the excessive fees we are handing over to a payment provider or bank. We have not, and will never, restrict payment to be made only via credit card, and therefore the consumer is given a choice.

If you as a consumer are not content with these conditions, or paying extra, then we are happy to engage directly with you and discuss this further.

Admin fees

If an order is placed and then cancelled, we will refund the moneys paid minus any banking or payment provider fees. If you are unsure about a purchase we offer you a facility where you can request from us a demo of a product, before placing an order. With this in mind we believe that it is reasonable to list this condition. We will always show you, the consumer, the actual fee paid to the payment provider.